Sales Support (Part-Time)

Position Summary

The Sales Support role supports the sales team by managing renewals, preparing quotes, processing orders, and ensuring a smooth customer experience. This role plays a critical part in maintaining operational efficiency, data accuracy, and responsiveness across the sales lifecycle.

Position Details

Hours: 16–20 hours per week

Compensation: $22–$25 per hour, based on experience

Renewals & Customer Retention

• Track upcoming renewals and notify Account Managers proactively


• Assist in preparing renewal quotes and documentation


• Follow up on renewal status and maintain accurate tracking

Quoting & Product Support

• Build and update customer quotes for hardware, software, and services


• Work with vendors and distributors to obtain pricing and availability


• Ensure quotes align with customer standards and margin targets

Order Processing

• Convert accepted quotes into orders


• Coordinate order entry with distributors and vendors


• Track order status, shipping, and delivery timelines


• Resolve order issues such as delays or discrepancies

Customer Data & Systems

• Maintain customer records, pricing standards, and configurations


• Support upkeep of customer purchasing standards or store


• Ensure CRM (e.g., HubSpot) is accurate and up-to-date

Customer & Sales Support

• Respond to customer inquiries related to orders and quotes


• Support Account Managers with operational tasks


• Assist with reporting on renewals, pipeline, and order activity

Qualifications

• Strong attention to detail and organizational skills


• Excellent communication skills (written and verbal)


• Comfortable with spreadsheets, CRM systems, and email


• Ability to prioritize and manage multiple tasks


• Coachable, process-driven, and proactive mindset