Sales Team Member/Part Time - Pike Place

Tender Loving Empire(TLE) was created for people who seek inspiration and positive change; for people who believe that art, music, creativity and human connections simply make life better; for people who want to live wholehearted.  TLE has been a part of the Portland creative community since 2006 with a mission to empower and support creatives, enrich and fulfill employees, and delight and inspire patrons. Opening our newest location in Pike Place allows us to continue our goal of selling locally-made goods and the work of independently-owned businesses and makers with values that align with ours.

We are looking for a Sales Associate to help bring our mission and values to life at our new Pike Place location opening soon!  Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses.

We’d love to hear from people with:

• Excellent customer service and sales skills, including the ability to upsell and drive store promotions. 
• Effective communication skills, including the ability to connect with customers on a sales floor. 
• Great interpersonal skills and the ability to build strong relationships with team, customers, and vendors. 

Requirements:

• High school diploma, GED or equivalent education.
• At least 18 years or older
• Minimum of one year in a specialty retail and/or customer service role.
• Ability to work variable hours including early mornings, evenings, weekends and/or holidays.

Benefits + Perks

• $21.30/hour
• Vacation time accrual, eligible for use after 90 days of employment
• Front loaded sick time, 40 hours per year, eligible for use after 90 days of employment
• 9 Observed Holidays (time and a half on worked holidays)
• Generous employee discount
• Occasional show or event tickets
• 401k w/ up to 2% company match at 1 year of employment
• Benefits for Full Time Employees (health + dental) 
• HSA account access to some health care options
• Working with a group of kind, hard-working, fun-loving, value-driven, talented humans

Job Summary
This position is responsible for greeting and connecting with customers while actively seeking opportunities to share insight into our products, makers, and the TLE brand.  Sales Associates prioritize customer engagement, store look and feel, and product knowledge and sales.  

Essential Duties 

• Creates an exceptional and unique customer experience by circulating the sales floor and connecting with customers on products and offerings. 
• Ensures merchandise is stocked, clean, and presentable at all times.
• Accurately rings in sales using point of sale, processes refunds, and remedies or escalates inventory discrepancies. 

Job Duties

• Helps customers determine their needs or interests and provides recommendations based on their individual connections. 
• Develops strong relationships with customers and looks for opportunities to further expand their purchases. 
• Takes full advantage of company training and literature to retain current knowledge of product and vendor offerings. 
• Upholds company cleanliness and organization standards of merchandise floor, stock room, and all storage areas.  
• Signs customers up for TLE & Me reward program and engages with them on program incentives.
• Stays up to date on current promotional offerings and ensures customers are aware of these while shopping.
• Opens and closes stores within scheduled time, ensuring all daily and weekly tasks are completed.  
• Seeks opportunities to meet daily financial goals.

Physical Demands & Work Environment

• The employee may be exposed to weather based heat and humidity.   
• While performing the duties of this job the employee must frequently lift up to 15 pounds and must occasionally lift and or move up to 25 pounds.  
• The employee is also regularly required to stand, walk, use hands and fingers to work with products, twist, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arm.