Shelter Aide

Job Overview
We are seeking a dedicated and compassionate Shelter Aide to join our team in providing safe, supportive, and organized shelter services. In this vital role, you will assist in managing daily shelter operations, ensuring the well-being of residents, and maintaining a secure environment. Your energetic approach and strong communication skills will help foster a welcoming atmosphere for individuals and families seeking assistance. This position offers an opportunity to make a meaningful difference in the lives of those experiencing housing instability or crisis situations.

Resident Associate (Shelter Aide)

No phone calls please. Questions regarding this position may be emailed to [email protected]

Important Notice: This position is limited to male applicants due to BFOQ requirements related to safety and comfort of shelter residents. The gender-specific requirements is essential to maintaining a safe operations.

Location: Men's Shelter & Women's Shelter

Shift Availability: 10:00pm-6:00am, 6:00am-2:00pm (3 to 4 days a week) (Flexible)

Friendship Mission, Inc. - Montgomery, AL

About Friendship Mission, Inc.: Friendship Mission, Inc. is dedicated to providing food and shelter for men, women, and children experiencing homelessness. We believe in life stabilization as a foundational step towards self-sufficiency, ensuring that our clients’ experience with homelessness is less likely to recur.

Duties

• Support residents through intake procedures, including data collection and documentation of personal information
• Assist with behavioral health and behavioral management strategies to promote positive resident interactions
• Provide crisis intervention when necessary, de-escalating conflicts and ensuring safety for all individuals
• Supervise residents’ activities, enforce shelter rules, and promote a respectful environment
• Administer medication as prescribed, maintaining accurate records in compliance with health regulations
• Conduct security checks, monitor CCTV surveillance, and manage access control to ensure shelter safety
• Assist with case management tasks such as coordinating services, referrals, and follow-up support for residents
• Maintain accurate data entry, filing, and record-keeping related to shelter operations and resident information
• Respond promptly to emergencies with first aid or other appropriate measures while following safety protocols

Qualifications

• Prior supervising experience in social services or shelter settings is highly desirable
• Strong crisis intervention skills with the ability to manage conflict effectively
• Knowledge of addiction counseling, behavioral health practices, and conflict management techniques
• Experience with intake processes, case management, and data collection systems (LIHTC knowledge is a plus)
• Excellent communication skills to interact empathetically with residents, staff, and community partners
• Ability to perform medication administration accurately and follow health & safety guidelines including first aid certification
• Familiarity with home & community care practices and security procedures in shelter environments
• Proficiency in data entry, filing systems, and maintaining detailed records for compliance purposes

Join us in creating a safe haven where individuals can rebuild their lives. Your energy, compassion, and organizational skills will help foster hope and stability for those who need it most.

Benefits:

• Paid time off

Experience:

• Homeless Shelter: 1 year (Preferred)
• Nonprofit: 1 year (Preferred)
• Social work: 1 year (Preferred)

License/Certification:

• Valid Driver's License (Required)

Shift availability:

• Day Shift
• Night Shift 
• Overnight Shift 

Work Location: In person-3561 Mobile Hwy ·and 312 Chisholm St