Shift Lead Part Time 25 - 35 Hours Cincinnati Anderson

Join a high-performance team. Lead with Pride & Passion.

Altitude Trampoline Park is seeking driven, accountable, guest-focused Shift Leads ready to elevate the guest experience and support the relaunch of key park attractions. This role is perfect for leaders who thrive in fast-paced environments and want to grow within a franchise group that rewards performance and excellence.

📌 Position Summary

Shift Leads are front-line leaders accountable for operational execution, staff development, safety enforcement, and a predictable guest experience. You will serve as the manager on duty and set the tone for professionalism, performance, and culture each shift.

⭐ What You'll Lead & Own

Operational Leadership

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  Act as the on-duty manager overseeing all park operations and team members.

  
  


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  Ensure completion and verification of daily tasks through Jolt and in-park walkthroughs.

  
  


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  Maintain a clean, organized, and safe facility at all times.

  
  


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  Enforce all safety rules and company policies consistently.

  
  

Guest Experience Excellence

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  Deliver a predictable, elevated guest experience during every interaction.

  
  


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  Support birthday parties, events, and peak rush periods with structure and confidence.

  
  


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  Handle guest concerns professionally while maintaining service recovery standards.

  
  

Team Development & Accountability

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  Lead the Pre-Shift Meeting to align staff on priorities, assignments, goals, and standards for the shift.

  
  


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  Motivate and coach team members using the seasonal Pride & Passion initiative.

  
  


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  Hold staff accountable to expectations, professionalism, and task completion.

  
  


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  Document performance concerns and follow the 3-write-up corrective process.

  
  

Operational Execution

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  Oversee party flow, check-in, and room readiness with consistency.

  
  


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  Ensure all attractions are properly staffed and maintained, using the iPad-based digital maintenance log to report issues accurately.

  
  


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  Support sales initiatives, membership offers, concessions upselling, and retail goals.

  
  

📅 Schedule Requirements

This role requires dependable availability during high-volume times.

Shift Leads must:
✔ Work two weekend days each week
✔ Close at least two nights per week
✔ Maintain reliable, consistent scheduling availability

Accountability is essential - flexibility is a bonus.

📈 What We're Looking For

You are a strong fit if you:

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  Lead by example with presence, energy, and professionalism

  
  


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  Thrive in fast-paced, guest-centric environments

  
  


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  Are confident directing a team and giving real-time coaching

  
  


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  Maintain high standards for safety, cleanliness, and execution

  
  


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  Are dependable, organized, and solutions-focused

  
  


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  Want to grow into a future Assistant Manager or General Manager role

  
  

🎯 Goals for This Role

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  Strengthen staff accountability and shift structure

  
  


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  Improve guest experience consistency and service scores

  
  


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  Support membership recovery and revenue growth

  
  


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  Drive predictable party and attraction operations

  
  


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  Build a culture of excellence, pride, and ownership

  
  

💼 Qualifications

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  Prior leadership or supervisory experience preferred

  
  


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  Excellent communication and team-management skills

  
  


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  Ability to lead in a fast-paced environment

  
  


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  Commitment to professionalism and reliability

  
  


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  Positive attitude and strong problem-solving abilities

  
  

🚀 Why Join Altitude?

Altitude (TPOG) invests in leaders.
Strong Shift Leads are developed into the next generation of Assistant Managers, GMs, and multi-unit leaders as our parks grow.

📨 Ready to Make an Impact?

Apply now and help shape the next phase of growth at Altitude.
Join a team that leads with Pride. Passion. Performance.