SHM- Host-Hostess- Part Time

Payrate $24.10 hourly

Job Description:

Greets and cashes out guests in accordance with Company’s Guest Service Standards and applicable operational standards. 

Core Responsibilities:

• Properly records all transactions via the point-of-sale system and informs guests of the amounts owed.


• Collects the proper money for food and beverage items; processes credit card or determines correct change for guests.


• Accounts for all transactions; maintains accurate cash count and balance banks at end of shift.


• Assists with cleaning kitchen areas and restaurant as needed.


• Resets tables after guest’s leave.


• Assists as needed with general cleaning, removing and emptying garbage, bussing tables, and re-stocking supplies and food product.


• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, regular tea, regular drip coffee, espresso, espresso, café latte, and cappuccino.


• Weighs, grinds, and packs coffee per customers’ orders.


• Answers customers’ questions regarding coffee blends, preparation, and product freshness.


• Serves baked goods and miscellaneous food items to customers.


• Maintains inventories by replenishing coffee bean supply; Stocking coffee brewing equipment; maintaining supplies, pastries, and cookies.


• Must Role Model Company guest service program.


• Other duties as assigned.

Qualifications/Requirements:

• High School diploma or equivalent required.


• Prior experience in guest service environment preferred.


• Must be able to obtain a New York State Gaming License.


• Ability to remain on feet for entire length of shift.


• Ability to maneuver between tables and around corners.


• Frequent walking, bending, lifting, reaching, and stretching.


• Visual acuity and hearing sufficient to read seating chart and communicate with guests.


• Able to lift and carry up to thirty pounds occasionally.


• Weekends, Holidays and swing shift work may be required.