Specialty Retail Associate (Part-Time)

Paper and Grace is a growing boutique stationery store known for unique products, exceptional customer service, and its beautiful shopping environment in Bozeman’s Historic Cannery District.

Our mission is to provide a welcoming and enjoyable shopping experience that gives customers the opportunity to discover products not commonly found. We love sharing our world with newcomers while maintaining the inventory to keep loyal customers intrigued.

We believe in learning the history of our vendors and the story behind the products we sell to help our customers make informed decisions. Joining our retail sales team offers the opportunity to learn about specialized stationery products from around the world, and their ability to enhance one’s quality of life.

Team members work closely with one another to ensure we provide an excellent and memorable experience for our customers while creating an inspirational and fun work environment. It is our goal to build a team that finds their work fulfilling and wants to grow with Paper and Grace.

This position is ideal for those who are naturally curious, value the quality of their work, appreciate the customer experience, and thrive in a small team environment.

Job Duties & Responsibilities

• Availability: 18-32hrs/week, holiday and shift-coverage required


• Provide exceptional customer service in a boutique retail environment


• Learn the history, features, and benefits of the unique products and specialty brands we sell and use your ever-improving product knowledge to help educate and sell customers in a thoughtful, beneficial manner


• Maintain clean, stocked and organized displays


• Learn and proficiently use our Shopify Point-of-Sale system for efficient and accurate transactions


• Assist with inventory handling, pricing, storage, and restocking


• Assist with all store functions and day-to-day activities as directed by the manager


• Perform store opening and/or closing activities and processes, when needed


• Participate in ongoing discussions and ideas to better Paper and Grace through regular team meetings


• Perform other duties or tasks as needed

Performance Traits Needed To Excel 

• To provide exceptionally engaging and knowledgeable customer service and sales


• To maintain and honor a high attention to detail while meeting the expectations of both the business and the customer


• To be a productive self-starter, whether working independently or as part of the team


• To maintain a clean, organized, and stocked storefront, stockroom, and work environment


• To accomplish all tasks and duties in a timely, accurate, and complete manner


• To be responsive, adaptable, reliable, and punctual


• To maintain a positive attitude while performing with excellence in a customer-focused environment


• To quickly learn and satisfactorily complete duties/tasks as taught, directed, and previously performed while on the job


• To effectively coordinate and communicate with other team members and customers in a proactive, professional, and productive manner


• To adhere to our dress code and maintain a professional personal appearance


• To learn and follow Paper and Grace policies, processes, and guidelines


• To successfully troubleshoot and resolve day-to-day issues that might arise


• To receive, clarify, and react productively to ongoing training, feedback, and performance-improving critiques

Education, Skills & Experience Required

• 2+ years of retail sales, cashiering and customer service experience, preferably in an industry or specialty/boutique retail store environment similar to Paper and Grace


• High school graduate or GED equivalent required


• Prefer candidates with 2+ years of college


• Able to proficiently use a Windows PC and Microsoft Office apps, including Word, Excel, and Outlook

Physical Requirements:

• Position requires prolonged periods of standing


• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions


• Ability to lift/move up to 35lbs

Benefits:

• Employee discount