Splish Splash Ride Attendant

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Summer is meant for FUN in the SUN! Do you love working outside and engaging with people? Do you care about safety but also strive to deliver an amazing guest experience? If you answered yes to these questions, you might just be the perfect addition to our Aquatics Team at Splish Splash! Prevention is the key to water safety, and aquatic team members provide a safe environment by enforcing park and safety rules.


A Ride Attendant is responsible for supervising, monitoring, and attending to park attractions, including boarding, securing passengers, starting attractions, and ensuring passengers exit safely. Ride Attendants are required to have good communication skills and provide great continual customer service. They will direct guests on the proper riding positions and safety for the various rides in the park. Ride Attendants must be able to stand or walk for long periods and be in various depths of water (ranging from ankle deep to waist deep) for 30 minutes to an hour throughout the duration of their shift.

We are currently looking for a:

 

Splish Splash Ride Attendant

Roles & Responsibilities:

 

• Greet customers, assist with questions, and provide an engaging customer experience.
• Positive interactions with guests to ensure that they receive quality service
• Enforce all height and weight rules as they pertain to each attraction
• Tactfully dealing with guests who do not meet ride restrictions
• Operate aquatics attractions (e.g. waterslide) in a safe manner.
• Supervise attractions at all times and ensure all policies, procedures, and safety protocols are being followed
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Respond to and escalate medical emergencies in a timely and professional manner
• Provide CPR and/or First Aid during emergency situations, as needed
• Adhere to Ellis & Associates Standards and Guidelines as they apply to Splish Splash
• Participate in park clean up, including but not limited to picking up trash, straightening chairs, cleaning pools, stacking tubes, wiping tables, and pressure washing
• All other duties assigned by leadership
• Pay Rate: $17.50 / hr.

Education and Experience:

• No education requirements for this position
• Previous work experience is not required
• All Aquatics/Slide attendants are required to pass a 1-day Ellis and Associates Health Care Provider Basic Life support and Standard First Aid course (training provided by company)

Language:

• Ability to read, write, and speak fluent English
• Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 16 years of age to comply with New York State Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards
• Ability to multi-task in an efficient manner, to ensure exceptional customer service
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and work well with other team members and supervisors
• Ability to work independently with minimal supervision

Physical Requirements:

• Ability to stand or walk for extended periods of time
• Ability to swim, wade, and stand (sometimes in moderate currents)
• Ability to frequently kneel, stoop, bend, squat, twist or reach above shoulder-level
• Ability to use hands to grasp, finger, handle, or feel
• Ability to carry, push, pull, lift, and hold objects weighing up to 30 pounds.

Working Conditions:

• Continuous exposure to outdoor aquatics environments
• Continuous exposure to variable outside temperatures, including high heat, direct sun, cold, humidity, dust, rain, and other weather conditions
• Regularly subjected to water and pool chemicals
• Subject to frequent interruptions and requests that may require reprioritization of activities
   

Team member benefits:

 

Working at Splish Splash is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Splish Splash employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Splish Splash on your days off
• Invitations to exclusive company-sponsored employee events throughout the season