Student - Information Services Operator

General Description:

The Information Services Operator is the first person to represent Newman University by phone. This position assists in operating the switchboard and Information Services Desk at scheduled times, which includes routing phone calls, providing information services to our customers, and taking detailed information related to all support requests. This position will also support classroom technology needs.

Responsibilities:

1. Operate switchboard and the Information Services phone, routing phone calls in a courteous and respectful manner.
2. Operate support telephone console.
3. Enter support requests into Newman University’s email support system.
4. Check and support classroom technology, including smart rooms, as directed and coordinate with supervisor and/or CIO.
5. Maintain a working knowledge of existing staff and faculty, departments, campus activities, and general Newman knowledge to answer a variety of questions that may arise during calls.
6. Convey directions to callers for the many buildings on campus.
7. Forward incoming faxes to the appropriate person/department.
8. Complete University-required trainings, including FERPA and Title IX.
9. Contribute to the overall success of the Admissions Office by performing all other duties as assigned.

Requirements:

1. Must be legally authorized to work in the United States
2. Must be a current Newman University Student enrolled full-time (minimum of 12 credit hours)
3. Strong oral communications skills
4. Technological competency, prior experience with phone systems preferred

Hours: Ideal candidates can work from 5-6:30pm Monday - Thursday, with some additional lunch hours possible.

Pay: $8.25 per hour

Founded in 1933, Newman University is a liberal arts institution grounded in Catholic values and traditions, yet is respectful of all faiths. At Newman you'll find people, programs, organizations and activities designed to educate the mind and inspire the spirit. Our low instructor-to-student ratio and collaborative faculty contribute to a positive learning environment. We are a sponsored ministry of the Adorers of the Blood of Christ, US Region. We invite you to join us in our work of empowering our graduates to transform society!

Newman University is committed to hiring faculty and staff members that reflect the diversity of our region and to providing equal opportunities to all applicants and employees, according to all applicable equal opportunity and affirmative action laws, directives, and regulations of federal, state, and local governing bodies and agencies. In keeping this commitment, it is the policy of Newman University to base all employment decisions only on valid job requirements without regard to race, color, creed, religion, sex, national origin, genetic information, marital status, familial status, public assistance status, local human rights commission activity, disability, age, sexual orientation, gender identity, or status as a qualified protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973 and the ADA Amendments Act of 2008, Newman University will provide reasonable accommodation to applicants with a disability in completing the application form or in the interview process. Please notify the Human Resources Office at (316) 942-4291, ext. 2202 or email [email protected] in advance so necessary arrangements can be made.