Supervisor Table Games Part-Time

Summary: Lead table games dealers to maintain the integrity of assigned games and personnel.

Engagement Expectations: 

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language


• Proactively greet team members and guests, initiating interaction to provide service


• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Monitors and supervises all assigned gaming areas.


• Opens and closes table games in assigned area verifying count as provided by the dealer.


• Inspects card decks prior to play.


• Tracks and records player buy-ins, wins, losses and bet amounts.


• Monitors bets and payouts and corrects as needed.


• Supervises player tracking process.


• Initiates and verifies fills to tables.


• Investigates and resolves guest complaints or concerns in accordance with standard procedures.


• Maintains security of all games.


• Responds calmly and makes rational decisions when handling guest issues.


• Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures.


• Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Pennsylvania Gaming Control Board regulations. 


• Train and manages staff in accordance with organizational and approved departmental standards, policies and programs.


• Makes recommendations for Team Member discipline to Pit Manager.


• Assists with dealer performance review process.


• Responsible for safeguarding assets.


• Performs all other duties as assigned.

Qualifications: 

• Must be 18 years of age or older.


• High school diploma or equivalent.


• Two or more years’ related experience.


• Minimum of one year multi game dealing experience. Knowledge of table games math, procedures, game protection and training requirements.  


• Knowledge of a minimum of two table games, ie: blackjack, craps, roulette as well as specialty games.


• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.


• Ability to read and comprehend simple instructions, short correspondence, and memos.


• Ability to write simple correspondence.


• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.


• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.


• Ability to deal with problems involving a few concrete variables in standardized situations.


• Must possess excellent customer relations and communication skills.


• Available to work flexible shifts, weekends and holidays.


• Ability to obtain and maintain all necessary licensing. 

Physical and Mental Demands:

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  Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.

  
  


• Must occasionally lift and/or move up to 25 pounds.


• Must be able to identify colors.


• Ability to work in a noisy and smoky environment.


• Able to work with others while maintaining a positive and professional