Technical Support Analyst (Part Time)

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Position: Technical Support Analyst (Part-Time)
Duration: 12 months
Location: Columbia Heights, MN

Shift Timings:

• Monday & Tuesdays 6am-Noon
• Monday & Tuesdays 7am- 1 pm

DESCRIPTION:

• Resolve client tech issues, determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation;
• Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers);
• Interact with internal & external escalation resources to resolve complex tech issues; Recommend current supported software apps & hardware appropriate to best meet requirements;
• Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems;
• Assist with testing of new or upgraded PC software & hardware releases as requested.

Required:

• 1-3 years experience in a Support Center or Call Center environment;
• 2-4 years experience in an IT Support environment.;
• Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track

SKILLS:

• Customer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills;
• Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.

TECHNICAL REQUIREMENTS:

• Experience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech;
• Ability to use a keyboard and mouse;
• Lifting moderate weights, less than 50 lbs.

Technical support, Desktop Suport, PC Support