Theatre Associate

Compensation Range

Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible. 

Who We Are:

At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries. 
  
We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world! 

Our Core Values:

• Integrity: Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs.

• Responsibility: A continual process that emphasizes a high level of personal accountability by each member of the organization.

• Partnership: Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships.

What We Offer:
The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefit package for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 401K and 457B Retirement Plans

• PTO earned within first year

• 12 Paid Holidays per year

• Tuition Reimbursement Plan

• Competitive medical, dental, and vision plans effective day one

What You'll Do:

Essential Tasks & Responsibilities:

Box Office Operations:

• Process ticket sales in-person, over the phone, and online, ensuring accurate transaction handling.
• Manage cash and credit card transactions.
• Assist patrons with ticket inquiries, including purchases, exchanges, and refunds, while resolving any issues efficiently.

• Maintains theatre's customer database and mailing list

Customer Service:

• Greet and assist event attendees as they arrive, ensuring a welcoming atmosphere.
• Provide information about current and upcoming performances, seating arrangements, and theatre policies.
• Address customer concerns promptly and professionally, ensuring a positive experience for all guests.

Event Support/Facility Maintenance

• Assist in maintaining the cleanliness and organization of the lobby, box office, restrooms, and other public areas.
• Report maintenance or safety issues to the appropriate personnel to ensure a safe environment for patrons and staff.

Team Collaboration:

• Work closely with ushers, volunteers, and theatre staff to ensure efficient front-of-house operations.
• Participate in pre-show briefings and post-show debriefings, contributing to team communication and improvement efforts.

Additional Duties:

• Assist with promotional activities and initiatives to enhance audience engagement and ticket sales.
• Stay informed about theatre programming, policies, and emergency procedures.
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.

Qualifications:

Required Qualifications:

• Valid North Carolina Driver’s License
• High School Diploma or GED equivalent
• Previous experience in a customer-facing role
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Intermediate computer skills, including familiarity with Microsoft Office software and point of sale systems
• Excellent interpersonal and communication skills, with a strong customer service orientation.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Prior experience in a theater or entertainment setting

Physical Requirements:

• Ability to stand for extended periods and lift up to 25 pounds
• Comfortable navigating busy environments and managing multiple tasks simultaneously.

Our Commitments
The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.