Visitor Services Clerk

Find Your Future in Paradise! 

Catalina Island Company welcomes all guests and visitors to our very special island.  Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.

We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.  

WHY CATALINA ISLAND COMPANY?

The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration!

In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.

We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests.  Join a team that is as vibrant, dynamic, and unique as the island itself!

JOB SUMMARY
The Visitor Services Agent provides exceptional customer service to guests visiting, campers, hiking trails, boat passengers, lost and found items, and various general inquiries.  This role educates visitors about Catalina Island and is a point of contact for inquiries and questions.    

JOB RESPONSIBILITIES
Job duties include, but are not limited to:

• Greet and assist guests with questions, both in person and phone

• Handle guest inquiries, complaints and special requests professionally and efficiently

• Maintain and distribute informational material such as maps, brochures, and trail guides

• Provide environmental education for visitors

• Collaborate with team members to ensure a welcoming environment

• Assist guest with lost and found items

• Follow check in procedures for boat passengers and campers

• Activity ticket reservation booking

• Partner collaboratively with other departments

• Other duties as assigned

QUALIFICATIONS

• Must be at least 18 years old

• Experience in customer service or hospitality is highly desirable

• Knowledge of local hiking trails, camping procedures, and safety practices

• Ability to communicate effectively with diverse groups of visitors

• Ability to work in a fast-paced customer service environment

• Handle guest issues calmly and efficiently

• Strong organizational skills and attention to detail

• Excellent computer skills and phone etiquette

• Effective listening, verbal, and written communication skills

DETAILS
Position Type:   Seasonal
Season Dates: April-October

HOUSING

The Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate.  Employees are responsible for paying a portion of the housing cost, typically deducted through payroll. 

Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen.  Housing is subject to availability and cost will vary based on location. 

PAY TRANSPARENCY
The pay scale for this position ranges is $19.00 per hour.

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by air conditioning systems. Must be able to sit at a desk for up to 6-8 hours per day.  Must be able to lift up to 20 lbs. occasionally.  Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.  Talking and hearing occur continuously in the process of communicating with guests, management and team. 

SCHEDULE

This position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.

LIFE ON CATALINA ISLAND

• A fast paced, exciting work environment with upward mobility and growth opportunities.

• Meet and engage with people from all over the country and world!
  

COMPANY PERKS

• Employee discounts and perks – restaurant, hotels and activities. 

• Beautiful island views and a summer of adventure!

BEING YOU AT CATALINA ISLAND COMPANY:
We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

We welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.