Assistant Manager, IT Business Analyst

Job Description - Assistant Manager, IT Business Analyst (Contract with Agency) (MER00034MB)

Assistant Manager, IT Business Analyst (Contract with Agency) Group : Mercedes-Benz Group AG

Description

Objective of the Job

• The incumbent will provide Ascent support for all AAP markets from Hub COC Team
• Ensure close collaboration with key business partner from Business Unit, vendors and regional office in managing system demands.
• Established, maintain, improve various IT processes and guidelines from time to time and ensure conformance to processes and guidelines.
• The incumbent need to ensure IT knowledge-based database is constantly updated and maintained with latest information essential for cultivating the culture of knowledge sharing.
• Close coordination with regional IT Support team to ensure various IT activities i.e. system-patching, deployment are properly tested and communicated in order to ensure smooth and minimize downtime.

Main Accountabilities

a. Change Management

• Assist in documentation/review of Requirement specifications (RS) and Functional Specifications (FS) between Market and Vendor
• Be a liaison between the Market and vendor and coordinate throughout the project lifecycle
• Coordinate and assist the business unit in creating/ reviewing test scenarios cases, testing activities and lead
• Analysis of the Change requests from various Markets and support COC on initiation of change management

· Monitor service operations topics within Service Level Agreement with the business units and vendor

· Supervision and monitor performance, quality service and technical support

• First point of contact for COC team and manage the escalations on the Incidents, Requests, Jira tickets
• Maintain up-to-date Knowledge based Database

c. Release management, Reporting & API’s

• Assist COC on release management planning and prioritization
• Assist COC team on database modelling and reporting topics
• Analyse the request on Ascent API Integrations and support on implementations
• Standardize solutions to ensure all the markets are benefitted

Required Educational Background

• Bachelor’s degree or above in IT or Business Administration (major in finance or IT)

Professional Experience & Competencies

• At least five years of working experience in Information Technology within multinational company
• At least five years of experience in IT systems & projects related to financing (Special knowledge in automotive, finance or asset leasing preferred)
• Expert in management of IT services and project management of complex IT projects
• Experience in vendor management;
• Proficient in IT process and application consultancy.
• Technical skills: Advanced knowledge of various IT packages, systems and tools in the automotive / financial services business required. IT project management experience beneficial
• MSSQL and DB knowledge would be an added advantage.
• Process Automation, Test Automation, RPA and Cloud Computing experience would be an added advantage.
• Professional & Interpersonal skills: Problem Solving and Analysis, Open Communication, Creativity and Innovation, Financial Planning & Analysis, strong organizational ability, team orientation
• Process knowledge: ITIL & workflow systems
• Language skills: at minimum fluent in English, other languages highly appreciated

Soft Skills and Capabilities

• Willingness and capability to operate in challenging business and personal environment
• Solution driven person with attention to details
• Have “can do” mentality and customer orientated personality
• Openness to other cultures and a highly diverse team which is newly established from different countries
• Problem solving attitude required, capability to handle uncertainty and balance risk and opportunities
• Highly developed analytical and strategically / tactical skills essential
• Negotiation skills essential, facilitates team and client meetings effectively and efficiently
• Good communication skills and able to drive message/point across
• Capability to deliver engaging, informative and well-organized presentations
• Other: Integrity, Passion, Discipline, Diversity, Respect and Customer Focus