Customer Service Representative

Mercedes-Benz of San Francisco has been in the automotive industry for 60 + years. We are proud to serve the San Francisco Bay Area with a brand that is nothing but the best. Mercedes-Benz is recognized as the standard in high quality, reliability, luxury, and value.

Job Summary: As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and answer questions, and provide assistance as needed.

Customer Service Representative Responsibilities:

• Meet and greet customers in a professional manner in-person & on the phone
• Process payments, invoice and other miscellaneous office duties
• Provide basic information to callers who have general inquiries
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support including mailing, scanning, faxing and copying
• Maintain office supplies for specific location

Customer Service Representative Requirements:

• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
• Willing to submit to a drug screen & background check

Benefits:

• Highly competitive pay based on skills/experience
• Group Health Plan (Medical, Dental, Vision)
• Voluntary Insurance
• Employer Assistance Program
• Flexible Spending Account Plan
• Paid Holidays
• Paid Time Off
• 401K Retirement Plan

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.