Assessment Officer , Queensland Building and Construction Commission

Key Outcomes and Accountabilities  The aim of this role is to:

• Ensure that the performance and effectiveness of QBCC's Claims Approval under the Home Warranty Insurance Scheme is continually improved by the assessment of claims for defective or incomplete building work ;
• Assist the Senior Lead and Managers in monitoring, reviewing and reporting on the insurance scheme's performance.
• Contribute as required to the development and delivery of the Resolution Services Claims Approval Project plan.
• Investigate and assess insurance claims in accordance with relevant legislation, insurance policy conditions, guidelines and procedures to accurately determine claim entitlements and approve related claim payments to delegated level.
• Provide advice and opinions to the Senior Assessment Officers, Principal Resolution Officers and Senior Lead's in regard to claims under the Home Warranty Insurance Scheme.
• Representation of QBCC's position in relation to reviews of decisions before the QCAT.
• Undertake other general duties that contribute toward the ongoing improvement of Resolution Services claims management and foster a cohesive team environment.

Candidate Attributes

1. Demonstrate a sound knowledge of the building and construction and insurance industries.
2. Ability to apply legislation, policies and procedures in the context of claims under the Home Warranty Insurance Scheme.
3. Demonstrate sound investigative, analytical problem solving and decision-making skills, including prioritising, planning and organising an on-going caseload.
4. Demonstrate sound skills in communicating, consulting, liaising and maintaining effective relationships with stakeholders, managers, staff and customers, including identifying customer needs, and providing customers with relevant information and quality customer service.

To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.