Claims Administrator

Your new company

An international consumer products group specialising in developing leading brands across mature and emerging markets. Their impressive brand portfolio includes Rafferty's Garden, Morning Fresh, Radiant and St. Tropez to name a few. In Australia, they are a growing success story, offering over 400 SKUs to consumers.

Your new role

The primary responsibility of the role is the timely and accurate validation and processing of customer claims.

• Manage the claims register, providing commentary and direction
• Validate claims vs scan results to ensure accuracy
• Primary contact for enquiries from Field, Finance and Customer teams
• Validate and reconcile claims/deductions received; confirm legitimacy and identify invalid claims; support customer and finance team through dispute resolution

What you'll need to succeed

• Numerical Skills
• Experience in FMCG is highly desirable
• Excellent written and verbal communication skills
• Proficiency using IT systems
• Strong Excel literacy
• Strong problem-solving skills
• Ability to work in a fast-paced environment and work under pressure

What you'll get in return

• Half day Fridays (yes, every week!)
• Hybrid Working
• Annual Bonus scheme
• 12 weeks paid parental leave for primary caregivers
• Volunteering Days - gifted to support our partner agencies
• Generous Staff Discounts
• Quarterly drinks
• Social Events; barefoot bowls are a favourite!
• Annual Flu-shots

What you need to do now

If you are confident within your experience, please click on the 'APPLY NOW' link to send your updated resume to Estelle King at Hays. Any queries email . Please note, only successful candidates will be contacted

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.