Client Service Officer

Job Description:

Humana is seeking a hardworking and resilient Client Service Officer to join our team in Brisbane, Queensland. This entry-level position offers a fantastic opportunity for individuals with 1 year of experience who have strong communication skills and adaptability. As a Client Service Officer, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Manage client accounts and provide support with any inquiries or issues they may have - Communicate effectively with clients via phone, email, and in-person meetings - Work closely with other team members to ensure client satisfaction and retention - Maintain accurate records of client interactions and transactions - Identify opportunities to upsell or cross-sell additional products or services to clients - Collaborate with internal departments to resolve client issues and improve overall customer experience - Stay up-to-date on industry trends and changes to better serve clients

Requirements: - 1 year of experience in a customer service or client-facing role - Strong communication skills and the ability to build relationships with clients - Adaptability to work in a fast-paced environment and handle multiple tasks simultaneously - A positive attitude and a willingness to go above and beyond for clients - Excellent problem-solving skills and the ability to think critically - Bachelor's degree in a related field is preferred but not required

Benefits: - Paid Time Off (PTO) - Relocation allowance for eligible candidates - Employee discounts on Humana products and services

Working Environment: At Humana, we strive to cultivate leaders who foster inclusivity and mentorship. We encourage career development and provide a supportive work environment where employees can thrive and grow in their roles.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Humana is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.