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About Us
We are the pet lover’s choice! Hanrob are passionate pet people, and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.
Our strong and proud history has enabled the acquisition of nine pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers.
With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.
About the Job
We are seeking an experienced and enthusiastic people leader for the position of Full-time Team Supervisor for our petcare team at Canberra Pet Hotel located at Symonston, ACT.
The Supervisor’s purpose is to oversee a team of passionate pet care attendants, having accountability for the overall health of the pets in our care. They will communicate with clients and supervise the safe delivery of daily tasks within the petcare team. The role is responsible to focus on quality outcomes including task allocation, securing workplace hygiene/conditions, a high level of customer service, and great employee experiences.
This position on offer is 38 hours per week with 5 days on and 2 days off per week with Saturdays and Sundays required. The additional 3 days per week are negotiable.
Shifts are required to be worked during the periods 7am - 7pm, seven days per week including weekends, public holidays, and school holidays, including Christmas and Easter periods.
About You
You are reliable, motivated, and an experienced team leader with strong communication skills and empathy for others. You have genuine affection for cats and dogs and are customer focused.
Additionally, you will have:
IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to basic administrative work, the incumbent will primarily be required to work indoors and outdoors (sometimes in inclement weather conditions, and hands on with cats and dogs, on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals up to 50kg on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online, and occasionally take difficult conversations, including providing feedback and receiving complaints, in order to perform the inherent requirements of the role.
The Benefits
If you are energetic and want to work with a friendly, hard-working team of likeminded animal lovers, APPLY NOW and submit your resume and cover letter telling us why you're our next pet care leadership superstar!
Note: Candidates must have unrestricted work rights in Australia to apply for these roles.
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