Future Student Consultant

About the position

The Future Student Consultant works as part of the Sales Contact Centre to deliver a personalised, trusted, and effortless experience to achieve student load targets across pathways, and undergraduate and postgraduate programs.

The position holder has a thorough understanding of the breadth and depth of La Trobe courses, programs, campus amenities, and student services available at the campuses, and works to deliver excellence in customer-first enquiry management to communicate the distinctive La Trobe offer to prospective students.

The position holder manages customer engagement within the Sales Contact Centre and responds to enquiries to study at La Trobe including tactical outbound engagement with prospective students. Involvement in future student programs, activities, and events may involve direct contact with children.

Skills and Experience

To be considered for this position, you will have;

1. Relevant post-secondary qualifications or equivalent and proven administrative experience, preferably in sales and customer service with a drive to achieve sales targets.
2. Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes: personalised, trusted, and effortless customer experiences.
3. Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to a dynamic sales environment.
4. Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate, and pathways) and influencers, academic staff, and members of the public.
5. An ability to master knowledge from a broad range of courses and deliver information to customers that is clear and personalised.

Desirable:

1. A good understanding of the higher education environment that includes the sales funnel from first enquiry to enrolment.
2. Leadership experience in a contact centre environment

Please refer to the Position Description for other duties, skills and experience required for this position.

Welcome to Bundoora campus – Please click on the video link below:

Benefits:

• 17% employer contributed superannuation
• On site child care facilities
• Flexible work arrangements
• Discounts for staff and their family members to study a range of La Trobe courses

How to apply

Closing date: By 11:55pm Tuesday, 25th June 2024

Position Enquiries: Nav Bains - Senior Coordinator, Domestic Student Recruitment (Sales Centre)

Email:

Recruitment Enquiries: Bianca Trajanov - Talent Acquisition Consultant

Email:

Position Description below:

Only candidates with Full Working Rights in Australia may apply for this position.

Please submit an online application ONLY and include the following documents:

• Cover letter;
• An up to date resume
• A separate document addressing each bullet point under the Essential Criteria ‘Skills and knowledge required for the position’, which is located in the position description.

Please note, applications that do not address the essential criteria may not be considered.

Please scroll down to apply.

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement .