Online Client Relations Assistant

The Online Client Relations Assistant at J.P. Morgan Chase in Sydney, New South Wales, Australia, is a full-time Associate Level position with a required minimum of 2 years of experience in a similar role. The ideal candidate for this position should possess the personality traits of being reliable and hardworking, as well as demonstrate soft skills such as cooperation and effective time management.

Responsibilities: - Manage online client inquiries and provide timely and accurate responses - Assist clients with account setup and troubleshooting technical issues - Collaborate with other team members to ensure seamless client experience - Monitor client feedback and escalate any issues to management - Conduct regular client satisfaction surveys and analyze data to improve services - Maintain accurate records of client interactions in the database - Stay up-to-date with industry trends and best practices to enhance client relations strategies - Collaborate with the marketing team to develop online client engagement campaigns - Assist with any other duties as assigned by the supervisor

Requirements: - Bachelor's degree in Business, Marketing, or related field preferred - Proven experience in online client relations or customer service - Excellent communication skills, both written and verbal - Proficient in using online communication tools and platforms - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Familiarity with financial services industry is a plus

Benefits: - Travel and spending expenses covered - Life insurance coverage - Gym membership benefits - Opportunities for professional development and growth within the company

Working Environment: At J.P. Morgan Chase, we encourage a spirit of exploration and taking calculated risks for growth. We value diversity, inclusion, and innovation in our workplace, and we strive to create a supportive and empowering environment for all our employees.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: J.P. Morgan Chase is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.