Call Center Specialist

Job Description:

We are seeking a confident and independent Call Center Specialist to join our team at CIMIC Group in Melbourne, Victoria, AU. As an Associate Level employee with at least 3 years of experience, you will be responsible for providing exceptional customer service and support to callers in a fast-paced call center environment.

Responsibilities: - Answering incoming calls and assisting customers with inquiries, issues, and requests - Providing accurate information about products, services, and company policies - Resolving customer complaints and escalating complex issues to the appropriate department - Making outbound calls to follow up on customer inquiries or to conduct surveys - Updating customer records in the database with relevant information - Meeting or exceeding call center metrics and performance goals - Collaborating with team members and supervisors to ensure a positive customer experience - Participating in training programs and ongoing education to improve job performance

Requirements: - 3+ years of experience in a call center or customer service role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in using call center software and computer systems - Strong problem-solving skills and attention to detail - Ability to handle high call volumes and maintain professionalism under pressure - A cooperative attitude and willingness to take on leadership responsibilities when needed

Benefits: - Dental insurance - Remote work flexibility - Retirement plan - Opportunities for professional development and advancement - Health and wellness initiatives to support employee well-being

Equal Opportunity Statement: CIMIC Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 1, 2024

Join our team and make a difference in the lives of our customers! Apply now to become a valuable member of our call center specialist team at CIMIC Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.