Web Chat Representative - Work from home

Job Description: As a Web Chat Representative at Synnex, you will be responsible for providing excellent customer service and support through online chat platforms. This position is full-time and allows you to work from the comfort of your own home in Canberra, Australian Capital Territory, AU. The ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: - Engage with customers through web chat to answer inquiries, provide information, and resolve issues in a timely and professional manner - Utilize CRM systems to track customer interactions and update customer profiles - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Meet performance metrics related to response times, resolution rates, and customer satisfaction scores - Handle escalated customer issues with empathy and problem-solving skills - Continuously improve customer service skills through training and development opportunities

Requirements: - Independent and self-motivated with the ability to work effectively from a remote location - Passionate about providing exceptional customer service and exceeding customer expectations - Strong communication skills, both written and verbal - Ability to manage multiple chat conversations simultaneously - Previous experience in customer service or online chat support is preferred - Proficiency in CRM software and Microsoft Office Suite - People management skills to handle challenging customer interactions with professionalism - Bachelor's degree or equivalent work experience

Benefits: - Life insurance - Relocation allowance - Paid Time Off (PTO) - Opportunities for professional growth and development - Supportive working environment that values diversity and inclusion

Equal Opportunity Statement: Synnex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 1, 2024

Join Synnex as a Web Chat Representative and be part of a dynamic team that thrives on innovation and customer satisfaction. Apply now and take the next step in your career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.