Account Support Manager

Job Description:

Thermo Fisher Scientific is seeking a talented and experienced Account Support Manager to join our team in Canberra, Australian Capital Territory. As a Mid-to-Senior Level position, the Account Support Manager will be responsible for managing customer accounts and providing exceptional support to ensure customer satisfaction and retention.

Responsibilities: - Build and maintain strong relationships with key accounts to drive business growth and customer loyalty - Serve as the primary point of contact for customer inquiries, issues, and escalations - Collaborate with sales and marketing teams to develop and implement strategies to meet customer needs and drive revenue growth - Analyze customer data and provide insights to inform decision-making and drive business outcomes - Develop and implement account management plans to meet sales targets and company objectives - Provide regular reports and updates on account performance and customer feedback to senior management

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 6 years of experience in account management or customer support roles - Strong interpersonal and communication skills - Confident and adaptable with the ability to thrive in a fast-paced environment - Proven problem-solving and people management skills - Experience with CRM systems and Microsoft Office Suite - Ability to travel occasionally as needed

Benefits: - Free food - Paid Time Off (PTO) - Retirement plan

Working Environment: At Thermo Fisher Scientific, we pride ourselves on providing a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our employees are our most valuable asset, and we are committed to providing a supportive and inclusive work environment where everyone has the opportunity to thrive.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Thermo Fisher Scientific is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.