Customer Service Assistant - Work from home

First American Financial is seeking a passionate and hardworking Customer Service Assistant to join our team on a part-time basis working from home in Perth, Western Australia. As an Associate Level employee with at least 2 years of experience, you will be responsible for providing exceptional customer service to clients over the phone, email, and online platforms.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Provide accurate information about products, services, and company policies. 3. Process orders, returns, and exchanges efficiently. 4. Maintain customer records and update databases with relevant information. 5. Collaborate with internal teams to ensure customer satisfaction and retention. 6. Stay up-to-date on industry trends and best practices for customer service. 7. Identify opportunities for process improvements and contribute to a culture of innovation.

Requirements: 1. Proven experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong attention to detail and problem-solving abilities. 4. Ability to work independently and effectively manage time. 5. Proficiency in using CRM software and Microsoft Office applications. 6. A reliable internet connection and home office setup.

Personality traits: Passionate, hardworking Soft skills: Communication, innovation

Benefits: - Relocation allowance for potential full-time opportunities - Travel and spending expenses reimbursement - Paid Time Off (PTO) for work-life balance

Working environment: You will flourish in a culture that embraces change and responds resiliently to challenges. We value diversity and inclusivity, and encourage all qualified candidates to apply.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: First American Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.