Online Customer Support Assistant

Job Description:

We are looking for a passionate and confident Online Customer Support Assistant to join our team at Genworth Financial in Melbourne, Victoria. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support or a related field.

Responsibilities: - Respond to customer inquiries and provide solutions to their problems through various online channels (email, chat, social media, etc.) - Maintain a high level of customer satisfaction by ensuring timely and accurate responses - Address customer complaints and escalate issues as needed to ensure a resolution - Collaborate with other team members to improve processes and enhance the overall customer experience - Utilize negotiation skills to handle difficult situations and reach mutually beneficial outcomes - Manage customer relationships and communicate effectively to build trust and loyalty - Keep accurate records of customer interactions and transactions in the company database

Requirements: - 2+ years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize tasks effectively - Knowledge of basic computer software and online communication tools - Passion for helping customers and providing exceptional service - Confidence in handling challenging situations with a positive attitude - Soft skills in negotiation and people management - Ability to work independently and as part of a team

Benefits: - Disability insurance - Dental insurance - Remote work flexibility - Opportunities for professional development and advancement within the company

Working Environment: At Genworth Financial, we strive to cultivate a sense of ownership and responsibility at every level. Our team values collaboration, innovation, and continuous improvement. We encourage our employees to take initiative and contribute to the success of the company.

Equal Opportunity Statement: Genworth Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.