Support Officer - Work from home

Job Description:

Whirlpool is seeking a dedicated and reliable Support Officer to join our team on a part-time basis, working from home in Perth, Western Australia. As a Support Officer, you will be responsible for providing exceptional support to our customers and assisting with various administrative tasks.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide technical support and troubleshooting assistance for our products. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Update customer records and maintain accurate documentation. 5. Collaborate with internal teams to resolve customer issues effectively. 6. Assist with data entry and other administrative tasks as needed. 7. Keep up-to-date with product information and updates to provide accurate support.

Requirements: 1. 3 years of experience in a customer support or related role. 2. Strong communication and problem-solving skills. 3. Adaptability to handle various tasks simultaneously. 4. Ability to present information clearly and professionally. 5. Proficiency in Microsoft Office and customer support software. 6. High-speed internet connection and a quiet workspace at your home. 7. Must be self-motivated and able to work independently.

Personality traits: - Dedicated - Reliable

Soft skills: - Adaptability - Presentation

Benefits: - Company-provided equipment - Dental insurance - Disability insurance

Working environment: At Whirlpool, we encourage calculated risk-taking to drive innovation and progress. We value inclusivity, collaboration, and a commitment to continuous improvement.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Whirlpool is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.