Web Chat Specialist

Altria Group is looking for a part-time Web Chat Specialist to join our team in Melbourne, Victoria, AU. This is an entry-level position ideal for individuals with at least 1 year of experience in customer service or a related field.

As a Web Chat Specialist, you will be responsible for providing online customer support through chat platforms. Your main duties will include responding to customer inquiries, resolving issues, and providing product information. You will also be expected to actively engage customers, build rapport, and ensure a positive customer experience.

The ideal candidate for this role will be passionate about customer service and demonstrate resourcefulness in finding solutions to customer problems. Strong presentation and negotiation skills are also essential in effectively communicating with customers online.

At Altria Group, we offer benefits such as company equipment, paid sick leave, and a joining bonus for new employees. Our working environment is focused on building strong connections and treating colleagues like an extended family.

The deadline to apply for this position is May 18, 2024. We are an equal opportunity employer and encourage all qualified candidates to apply.

If you are looking to kickstart your career in customer service and have a passion for helping others, then this position may be the perfect fit for you. Join our team at Altria Group and make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.