Café All Rounders - Part-Time

We are searching for enthusiastic team players with impeccable customer service skills who always want to serve customers promptly with a positive attitude, ensuring real customer satisfaction.

Is this YOU? If so, we want to meet you.

Key Responsibilities

1. Values and Behavior's

• Be proactive, positive and enthusiastic for every shift and everyone you interact with

• Be punctual and reliable

• Use effective communication including active listening and ask questions if unsure of something

• Manage your tasks and work well within a team that supports each other to achieve goals

• Follow direction and efficiently complete tasks as per Sumo Salad policies and procedures

2. Customer Experience

• Genuine, friendly greeting and farewell for every customer without having to be directed - including smile and eye contact and within time constraints

• Fulfil customer needs and exceed expectations

• Demonstrate good product knowledge

• Display genuine friendliness throughout the service interaction

• Upsell to each customer in a natural way without having to be directed

3. Product preparation and product delivery

• Ensure all products are prepared to Sumo Salad standard as per the Product Manual

• Follow correct storage, thawing and rotation procedures as per the Food Safety Manual

• Ensure correct portion control for each product as per Product Manual

• If the product is not to Sumo Salad's standard, do not serve the product

4. Food safety and workplace safety

• Comply with COVID Safe rules

• Wash hands thoroughly at the start your shift and before dealing with food

• Gloves must be used when touching any food product

• Wear correct uniform to every shift

• Adhere to food safety rules including temperature checking and hygiene requirements

• Ensure any workplace safety issues are reported to management straight away

• Ensure the store is kept clean at all times including dining, kitchen and service areas

• Ensure that you and your team mates use the correct cleaning product for the item/s that you clean

Employer questions

Your application will include the following questions:

Do you have customer service experience?