Call Center Associate

Job Description:

Time Warner is seeking a dynamic and enthusiastic individual to join our team as a part-time Call Center Associate in Melbourne, Victoria. As an Associate Level employee, the Call Center Associate will be responsible for providing exceptional customer service and support to our clients over the phone. This role requires a minimum of 3 years of experience in a customer service or call center environment.

Responsibilities: - Handle inbound and outbound calls from customers in a professional and courteous manner - Address customer inquiries, resolve issues, and provide accurate information about products and services - Maintain a high level of customer satisfaction by ensuring timely and effective communication - Utilize company systems and technology to accurately document customer interactions - Collaborate with team members to achieve service level goals and foster a positive work environment - Actively participate in training sessions and continuous learning opportunities to improve performance - Adhere to company policies and procedures to ensure compliance with regulations and guidelines - Meet and exceed performance metrics related to call resolution, average handle time, and customer satisfaction

Requirements: - Energetic and resourceful personality traits - Strong teamwork and negotiation skills - Excellent verbal and written communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and customer relationship management systems - Flexibility to work varying shifts including evenings and weekends - High school diploma or equivalent required, college degree preferred

Benefits: - Paid Time Off (PTO) - Profit sharing opportunities - Parental leave for eligible employees

Working Environment: The Call Center Associate will thrive in a culture that embraces change and responds resiliently to challenges. At Time Warner, we value teamwork, innovation, and diversity in our workforce. We encourage employees to contribute their unique perspectives and ideas to drive success for our company.

Equal Opportunity Statement: Time Warner is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to Apply: June 28, 2024

Join our team at Time Warner and make a difference in the lives of our customers every day! Apply now to become a part of our dedicated call center team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.