Client Support Associate

Job Description:

Norfolk Southern is seeking a dedicated and enthusiastic Client Support Associate to join our team in Brisbane, Queensland, AU. This is a part-time, entry-level position ideal for individuals who are resourceful, adaptable, and eager to kickstart their career in client support.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and in-person interactions - Assist clients with product inquiries, order processing, and issue resolution - Coordinate with internal departments to ensure timely and accurate delivery of products and services - Maintain accurate and up-to-date client records in the company database - Conduct data analysis to identify trends and provide insights for improving customer experience - Assist in the development and implementation of client support strategies - Collaborate with team members to achieve departmental goals and objectives - Attend company-sponsored training and development programs to enhance customer service skills - Represent Norfolk Southern at industry events and conferences as needed

Requirements: - High school diploma or equivalent - Excellent communication and interpersonal skills - Strong project management skills with the ability to prioritize tasks - Analytical mindset with the ability to problem-solve efficiently - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and as part of a team - Must be resourceful and adaptable to changing environments - Previous experience in client support or a related field is a plus

Benefits: - Travel and spending expenses covered by the company - Opportunities for travel to various locations for training and client visits - Company-provided equipment for remote work - Collaborative and empowering work environment that encourages employees to take ownership and make impactful decisions

Equal Opportunity Statement: Norfolk Southern is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to apply: June 1, 2024

Join Norfolk Southern as a Client Support Associate and start your career in client support today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.