Customer Service Officer

Job Description:

Sempra Energy is seeking a passionate and adaptable Customer Service Officer to join our team in Sydney, New South Wales. As an Associate Level role, the successful candidate will have a minimum of 3 years of experience in customer service.

Responsibilities: - Manage a high volume of customer inquiries via phone, email, and in person - Provide accurate and timely information to customers regarding products and services - Handle and resolve customer complaints in a professional and efficient manner - Maintain customer records and update databases with relevant information - Assist in processing customer orders and refunds - Collaborate with other departments to ensure a seamless customer experience - Identify opportunities to improve customer service processes and procedures

Requirements: - Minimum of 3 years of experience in customer service - Strong interpersonal and communication skills - Ability to work effectively in a fast-paced environment - Excellent problem-solving skills - Persuasive and able to handle challenging situations with emotional intelligence - Ability to work independently and as part of a team - Proficient in Microsoft Office applications - Must be passionate about providing exceptional customer service - Must be adaptable and willing to learn new skills

Benefits: - Free food provided during work hours - Relocation allowance for eligible candidates - Paid sick leave

Working Environment: Join a company that pioneers change and sets industry benchmarks. As a Customer Service Officer at Sempra Energy, you will be part of a dynamic team that values innovation and customer satisfaction.

Deadline to apply: May 17, 2024

Equal Opportunity Statement: Sempra Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.