Customer Success Manager - Work from home

Job Description:

Insight Enterprises is seeking a motivated and confident Customer Success Manager to join our team on a part-time basis, working from home in Melbourne, Victoria, AU. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a customer-facing role.

Responsibilities: - Manage a portfolio of clients to ensure their satisfaction and success with our products and services - Build strong relationships with customers to understand their needs and provide tailored solutions - Proactively identify opportunities for upselling and cross-selling additional products or services - Collaborate with internal teams to address customer issues and ensure timely resolution - Develop and deliver regular reports on customer satisfaction, retention, and growth metrics - Conduct regular check-ins and meetings with key stakeholders to review progress and address any concerns

Requirements: - Bachelor's degree in business, marketing, or related field - Proven track record of success in a customer success or account management role - Excellent communication and interpersonal skills - Strong time management and organizational abilities - Persuasive and confident in presenting ideas and solutions to clients - Ability to work independently and prioritize tasks effectively

Personality Traits: - Motivated - Confident

Soft Skills: - Time management - Persuasion

Benefits: - Relocation allowance - Paid overtime - Training & professional development opportunities

Working Environment: Insight Enterprises is committed to promoting equality and fairness for all employees. We strive to create an inclusive and supportive work environment where diversity is valued and celebrated.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Insight Enterprises is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.