Customer Success Officer - Work from home

Job Description: Newell Brands is seeking a motivated and driven individual to join our team as a part-time Customer Success Officer, working remotely from Brisbane, Queensland, AU. As an Associate Level position, the ideal candidate should have at least 2 years of relevant experience in customer success or a related field.

Responsibilities: - Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services - Act as the primary point of contact for customer inquiries, feedback, and escalations - Proactively identify and address customer needs and potential issues to prevent churn and drive retention - Collaborate cross-functionally with sales, marketing, and product teams to deliver exceptional customer experiences - Develop and execute customer success strategies and initiatives to drive growth and engagement - Analyze customer data and feedback to inform product development and enhancement opportunities

Requirements: - Bachelor's degree in a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and as part of a team in a virtual environment - Experience with CRM software and other customer success tools is a plus - Proven track record of meeting and exceeding customer success metrics

Personality Traits: - Driven - Motivated

Soft Skills: - Planning - Creativity

Benefits: - Paid sick leave - Training & professional development opportunities - Company-provided equipment for remote work

Working Environment: - Be part of a team that leads the industry through cutting-edge ideas and solutions, all while working from the comfort of your own home.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.