Customer Support Officer

Job Description: Eversource Energy is seeking a dedicated and customer-focused Customer Support Officer to join our team in Sydney, New South Wales. As a part-time Associate Level position, the Customer Support Officer will be responsible for providing excellent customer service and support to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with troubleshooting technical issues and provide solutions. 3. Process customer orders, refunds, and exchanges accurately and efficiently. 4. Collaborate with internal teams to escalate complex issues and ensure timely resolution. 5. Maintain accurate customer records and documentation. 6. Proactively identify opportunities to improve the customer experience and suggest solutions. 7. Stay up-to-date on product knowledge and company policies to better assist customers.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field preferred. 2. 4 years of experience in customer service or support role. 3. Strong communication skills with the ability to effectively communicate with customers and colleagues. 4. Passionate about providing exceptional customer service. 5. Adaptable to changing work environments and customer needs. 6. Ability to work well in a team-oriented environment and cooperate with others. 7. Proficient in Microsoft Office and customer service software. 8. Ability to work part-time hours.

Benefits: 1. Retirement plan. 2. Medical coverage. 3. Paid Time Off (PTO).

Working Environment: At Eversource Energy, we believe in fostering a global village mentality among our employees. As a Customer Support Officer, you will collaborate with colleagues worldwide to deliver outstanding customer service and support.

Equal Opportunity Statement: Eversource Energy is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, age, disability, or any other protected status.

Deadline to apply: 2024-07-15

If you meet the qualifications and are passionate about providing exceptional customer service, we encourage you to apply for the Customer Support Officer position at Eversource Energy in Sydney, NSW. Join us in shaping the energy future!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.