Live Chat Officer

Job Description:

Textron is currently seeking a dedicated and passionate Live Chat Officer to join our team in Brisbane, Queensland. As a Live Chat Officer, you will be responsible for providing exceptional customer service and support through our live chat platform.

Responsibilities: - Engage with customers in real-time through our live chat platform to address inquiries, provide product information, and troubleshoot any issues they may have - Assist customers with online purchases, order tracking, and returns or exchanges - Utilize emotional intelligence to understand and empathize with customers' needs and concerns - Conduct research to provide accurate and timely responses to customer inquiries - Collaborate with other team members to escalate complex issues and provide follow-up support as needed - Maintain a high level of professionalism and customer service at all times

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to multitask and manage multiple chat conversations simultaneously - Strong research skills to quickly find information and solutions for customers - Demonstrated emotional intelligence to understand and connect with customers on a personal level - Ability to work independently and as part of a team - Proficiency in computer skills, including typing and navigating multiple software applications

Benefits: - Relocation allowance for eligible candidates - Parental leave for new parents - Gym membership for a healthy work-life balance - Opportunities for career growth and development within Textron - Committed to environmental responsibility and sustainable practices in the workplace

Equal Opportunity Statement: Textron is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals, regardless of race, gender, religion, age, disability, or any other protected classification.

Deadline to apply: May 29, 2024

If you meet the requirements and are excited to join our team as a Live Chat Officer, apply now and be part of our dynamic and innovative company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.