Online Client Relations Specialist

Job Description:

We are looking for a highly motivated and detail-oriented Online Client Relations Specialist to join our team at Bank of New York Mellon Corp. in Brisbane, Queensland, AU. As an Associate Level position, the Online Client Relations Specialist will be responsible for managing client relationships through online platforms. The ideal candidate will have at least 4 years of experience in a similar role and possess a strong work ethic.

Responsibilities: - Interact with clients through various online channels to address inquiries and concerns - Provide timely and accurate information to clients regarding their accounts and services - Assist clients with online account management and troubleshooting technical issues - Collaborate with other departments to resolve client issues and escalations - Analyze client feedback and suggest improvements to enhance the online client experience - Maintain accurate records of client interactions for reporting and compliance purposes - Stay up-to-date on industry trends and regulations related to online banking and client services

Requirements: - Bachelor's degree in Business Administration, Finance, or related field - Minimum of 4 years of experience in client relations or customer service - Driven and reliable individuals with the ability to adapt to changing circumstances - Strong analytical skills and attention to detail - Excellent communication and interpersonal skills - Proficiency in using online banking platforms and CRM software - Ability to work independently and as part of a team - Knowledge of banking regulations and compliance standards

Personality traits: Driven, reliable Soft skills: Analysis, adaptability

Benefits: - Paid overtime - Free accommodation - Profit sharing

Working environment: At Bank of New York Mellon Corp., we believe in building strong connections and treating colleagues like an extended family. Our team-oriented approach fosters collaboration and encourages growth and development.

Equal Opportunity Statement: Bank of New York Mellon Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any classification protected by law.

Deadline to apply: 2024-06-01

We invite all qualified candidates to apply for the position of Online Client Relations Specialist and become part of our dynamic team. Join us in providing exceptional service to our clients and helping them achieve their financial goals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.