Online Customer Support Representative

Seeka is looking for a part-time Online Customer Support Representative to join our team in Sydney, New South Wales. As an Associate Level position, we require a minimum of 2 years of experience in a similar role.

Responsibilities: - Responding to customer inquiries via email, live chat, and social media platforms in a timely and professional manner - Providing product information, resolving customer complaints, and escalating issues as needed - Working collaboratively with the sales and marketing teams to ensure a seamless customer experience - Documenting customer interactions and feedback to improve overall customer satisfaction - Keeping up-to-date with product knowledge and company policies to provide accurate information to customers - Monitoring customer reviews and feedback online and addressing any negative feedback promptly

Requirements: - Hardworking and reliable individual with strong attention to detail - Excellent persuasion and communication skills - Ability to work independently and as part of a team - Experience with CRM software and online customer support platforms - Proficiency in Microsoft Office Suite - High school diploma or equivalent required; college degree preferred

Benefits: - Vision insurance - Disability insurance - Medical coverage

Working Environment: At Seeka, we prioritize understanding and empathy in all customer interactions. We believe in providing exceptional customer service and building long-lasting relationships with our customers.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Seeka is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.