Contact Center Assistant

Job Description:

We are currently seeking a Contact Center Assistant to join our team at HD Supply Holdings in Melbourne, Victoria, AU. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Answering incoming calls from customers and providing assistance with inquiries or issues - Logging all customer interactions and maintaining accurate records in the database - Routing calls to the appropriate department or individual for resolution - Assisting with order processing and tracking shipments - Providing exceptional customer service and ensuring customer satisfaction - Collaborating with team members to ensure smooth operations in the contact center - Performing administrative tasks as needed to support the team

Requirements: - Proven experience in a customer service or contact center role - Resourceful and confident with excellent communication skills - Ability to demonstrate leadership qualities and work well in a team environment - Strong attention to detail and organizational skills - Proficient in using CRM systems and Microsoft Office applications - Flexible and adaptable to changing priorities and situations - Must uphold the highest standards of ethical conduct and integrity

Benefits: - Paid overtime opportunities - Dental insurance coverage - Medical benefits package

Equal Opportunity Statement: HD Supply Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.