Remote Contact Center Specialist

Job Description:

We are seeking a motivated and independent Remote Contact Center Specialist to join our team at D.R. Horton in Perth, Western Australia. As a contact center specialist, you will be responsible for providing excellent customer service to our clients through various communication channels, including phone calls, emails, and online chats. This is a part-time entry-level position with no prior experience required.

Responsibilities: - Answer inbound calls and respond to customer inquiries in a professional and timely manner - Provide support and assistance to customers with product information, pricing, and order processing - Resolve customer complaints and issues with patience and empathy - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction and resolve any escalated issues - Utilize project management skills to handle multiple tasks and prioritize workload effectively

Requirements: - High school diploma or equivalent - Excellent communication skills and phone etiquette - Ability to work independently and be reliable in a remote work environment - Strong decision-making skills and the ability to think critically under pressure - Basic computer skills and proficiency in Microsoft Office applications - Willingness to learn and adapt to new technologies and processes - Must be located in Perth, Western Australia and have a stable internet connection

Personality Traits: - Independent - Reliable

Soft Skills: - Decision-making - Project management

Benefits: - Free food - Employee discounts - Training and professional development opportunities

Working Environment: At D.R. Horton, we support our employees in their personal and professional development. We encourage a collaborative and inclusive work environment where all employees have the opportunity to grow and succeed.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: D.R. Horton is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status. We are committed to diversity and inclusion in all aspects of our business.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.