Customer Support Associate

Job Description:

Appen, a leading global provider of high-quality training data for machine learning and artificial intelligence, is seeking a passionate and hardworking Customer Support Associate to join our team in Adelaide, South Australia. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer service through phone, email, and chat channels - Resolve customer inquiries and issues in a timely and efficient manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities for process improvement and innovation in customer support operations - Stay up-to-date on product knowledge and company policies to better assist customers - Meet and exceed key performance indicators related to customer satisfaction and response times - Adhere to company guidelines and procedures for handling customer inquiries and escalations

Requirements: - 2+ years of experience in customer support or a related field - Strong communication and interpersonal skills - Ability to work independently as well as part of a team - Excellent problem-solving abilities and attention to detail - Desire to learn and adapt to new technologies and processes - Proficiency in Microsoft Office and CRM software - Available to work part-time hours, with flexibility to work evenings and weekends as needed - Passionate about providing top-notch customer service and driven to succeed in a fast-paced environment

Personality Traits: - Passionate - Hardworking

Soft Skills: - Cooperation - Innovation

Benefits: - Medical coverage - Retirement plan - Gym membership

Working Environment: At Appen, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our diverse and inclusive work environment provides opportunities for personal and professional growth.

Equal Opportunity Statement: Appen is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 29, 2024

Join our dynamic team at Appen and make a difference in the world of artificial intelligence and machine learning. Apply now to be a Customer Support Associate in our Adelaide office!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.