Remote Customer Support Officer

Job Description: Graphite, a leading tech company based in Melbourne, Victoria, is seeking a Remote Customer Support Officer to join our dynamic team on a part-time basis. This entry-level position is ideal for individuals with at least 1 year of experience who are dedicated, motivated, and possess strong decision-making and planning skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide exceptional customer service by actively listening to customers' needs and offering appropriate solutions - Troubleshoot technical issues and escalate complex problems to the appropriate department - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve overall customer satisfaction and retention - Assist in developing customer support policies and procedures - Stay up to date on product knowledge to effectively assist customers with any questions or concerns

Requirements: - 1 year of experience in customer support or a related field - Strong communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Excellent decision-making and planning abilities - Ability to work independently and as part of a team - Dedication to providing top-notch customer service - Motivated to learn and grow within the company

Benefits: - Life insurance coverage - Free food during work hours - Paid sick leave

Working Environment: At Graphite, we value building strong relationships with colleagues, clients, and partners. As a Remote Customer Support Officer, you will have the opportunity to work in a supportive and collaborative team environment where your contributions are valued and recognized.

Equal Opportunity Statement: Graphite is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.