Remote Customer Support Specialist

Job Description:

We are looking for a talented Remote Customer Support Specialist to join our team at BlackRock in Canberra, Australian Capital Territory. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support roles. This is a part-time position that offers opportunities for growth and development within the company.

Responsibilities: - Provide excellent customer service through various channels such as emails, phone calls, and live chat - Assist customers with inquiries, technical issues, and product information - Handle customer complaints and resolve issues in a professional and timely manner - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate teams - Stay up-to-date on product knowledge and company policies - Support the implementation of new processes and procedures to improve customer support efficiency

Requirements: - At least 2 years of experience in a customer support role - Resourceful and resilient personality traits - Strong analytical and communication skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Excellent problem-solving skills - High attention to detail and accuracy - Flexibility to work in a fast-paced environment - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Travel and spending expenses - Travel opportunities - Disability insurance - Competitive salary and benefits package - Opportunities for professional growth and career advancement

Working Environment: At BlackRock, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees are valued and respected. We believe in fostering a supportive and collaborative work environment where everyone has the opportunity to succeed and thrive.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: BlackRock is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.