Remote Web Chat Manager

As a Remote Web Chat Manager at AIG in Sydney, New South Wales, you will be responsible for managing and overseeing the web chat platform to ensure a seamless and efficient customer experience. This part-time position requires a candidate with at least 6 years of experience in a similar role and a mid-to-senior level of seniority.

Responsibilities: 1. Manage a team of web chat agents to provide timely and accurate responses to customer inquiries. 2. Monitor web chat interactions to ensure quality and consistency in customer service. 3. Develop and implement strategies to improve the efficiency and effectiveness of the web chat platform. 4. Analyze data and metrics to identify trends and make recommendations for improvement. 5. Collaborate with cross-functional teams to integrate web chat into overall customer service strategy. 6. Provide training and guidance to web chat agents to ensure they meet performance standards. 7. Stay up-to-date on industry trends and best practices in web chat management.

Requirements: 1. Adaptability to work in a fast-paced and constantly changing environment. 2. Passion for delivering excellent customer service through web chat channels. 3. Strong problem-solving skills to resolve issues quickly and effectively. 4. Attention to detail to ensure accuracy and quality in all customer interactions. 5. Excellent communication and interpersonal skills to work effectively with team members and customers. 6. Proficiency in web chat technology and customer service software. 7. Ability to work independently and as part of a team.

Benefits: - Medical coverage - Life insurance - Free accommodation

Working Environment: AIG offers a dynamic workplace that values teamwork, fostering innovation, and shared success. As a Remote Web Chat Manager, you will have the opportunity to work with a diverse and talented team to deliver exceptional customer service through web chat channels.

Equal Opportunity Statement: AIG is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.

Deadline to apply: 2024-07-12

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.