Front Office Reservation Agent - Urgent - Part-Time

Job Opportunity: Front Office Reservation Agent

Are you passionate about providing exceptional guest experiences in a luxury holiday setting? Join our team at a boutique luxury property management group based in Noosa! We are currently seeking a Front Office Reservation Agent for a permanent part-time position, with the potential for advancement to a full-time role. This position operates Monday to Friday, starting at 9 am, providing a fantastic work-life balance.

About Us: We pride ourselves on delivering unparalleled luxury experiences in the heart of Noosa. Our close-knit team collaborates across various areas of the business, including administration, accounts, maintenance, housekeeping, and guest services. We offer a great work environment where teamwork is highly valued.

Skills Required:

• Exceptional communication and phone skills to effectively engage with guests, property owners, and contractors.
• Excellent IT skills with the ability to quickly understand and navigate various software platforms.
• Knowledge of RMS 9+ is preferred but not essential.
• Proven ability to use initiative and work independently.
• High attention to detail, ensuring accuracy in all aspects of the role.
• Previous experience in the accommodation industry is advantageous.
• Openness to collaboration across all business areas, including accounts and the housekeeping team.
• Strong team player.

Key Tasks:

• Guest Service: Respond promptly to phone, email, and external platform enquiries.
• Creating reservations in RMS 9+.
• Efficiently managing the booking calendar across all booking channels.
• Updating tariffs and uploading new property listings on external advertising platforms.
• Maintaining templates and guest compendiums.
• Assisting the property manager on an ad-hoc basis.

If you are a dedicated and enthusiastic individual with a passion for delivering exceptional guest service, we invite you to apply! Join our dynamic team and contribute to creating unforgettable luxury experiences for our guests.

To apply, please submit your resume and a cover letter highlighting your relevant experience to [email protected].