Business Solutions Trainee

A internship with a duration between 6 and 12 months, in our offices in Madrid, Brussels, Frankfurt or Manchester.

To support the Business Solutions Team in their day-to-day tasks and (future) projects for which the following are the key roles and responsibilities addressed to the BST team:

· Support in Delivering a schedule of EMMA system and Tools Induction training, targeted at M&E users of Sales & Catering, and Groups liaise with internal stakeholders to identify new recruits to attend Virtual or Classroom EMMA Systems and Tools induction training.

· Fully understand and develop training content and materials in conjunction with the M&E Development Manager and Business Product Owners.

· Support on ensuring Standards is in place, being used and set up in all hotels for EMMA as based on JOB aids in Hotel Kit.

· Report any issues with any of the systems by raising the relevant tickets, Informing the relevant team or Business product Owner.

· Regularly liaise with the M&E Business Product team on new enhancements for training and run Webinar sessions for all L/M/F hotels where applicable.

· Support M&E Business Product Team with any required UAT of key projects coming into the area which require technical EMMA / Systems support based on relevant M&E Systems.

· Monitor Data Entry for all Clusters & Hotel teams and train accordingly to ensure compliance.

· Interest in creating and maintaining a high level of product knowledge, including pipeline hotels.

· Assist the ASO support team with their tasks when requested.

· Assist in any system related projects for Roll out into the area when needed.

· Liaise with BPO for M&E on development opportunities as fed from issues in Hotels/ Clusters/ Area. To drive Improved levels of efficiency and improved User experience.

· Performs all duties in a timely and effective manner in accordance with established company policies to achieve the

· Participate and listen in on cross work stream projects that impact the system landscape and processes of the Meeting & Events department.

· Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.

· All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.