Booking Desk Representative

We are seeking for a Booking Desk Representative who will handle with:

Receive, analyze, process, confirm, adjust, and cancel bookings via platforms/EDI (e.g., INTTRA, MyZIM), covering general cargo, IMO, reefer, OOG, etc., in line with established KPIs.

Provide customer service and support via email (ZRM) and telephone, mainly regarding Customer Service (CS) matters, as well as handling Sales Leads received from overseas offices.

Monitor cargo readiness, deadlines, container status, and VGMs, proactively managing deadlines to minimize cargo rollovers and ensure shipment readiness.

Handle LAR requests and provide general customer support throughout the pre-shipment process.

Degree in Trade International business, or related areas

Upper intermediate to advanced English level

Office 365 mainly excel and word

Customer Service Ability

Multi-task

Customer-oriented