Customer Service Specialist

About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit teleflex.com.

Latin America - The Latin America Region of Teleflex is headquartered in Morrisville, North Carolina, and supports our customers, distributors, sales managers and specialists in Mexico, Brazil, Colombia, Chile, Argentina and Puerto Rico. The Latin America Region sells a broad spectrum of medical devices and related products in the fields of vascular and interventional access, surgical, anesthesia, cardiac care, urology, emergency medicine and respiratory care. As Teleflex grows and expands its portfolio, we will continue to grow our presence in Latin America. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

The Customer Service Specialist is primarily responsible for daily management of all kinds of customers’ orders received, their fulfillment/completion and coordination of shipments. The role also handles general customer inquiries, documentation and overall activities related to customer service. This position works effectively with Sales, Supply Chain, Logistics, Finance, Marketing, Regulatory and other departments to provide superior service to our customers, both internal and external.

Principal Responibilities

• Reception, analysis, and management of Purchasing, Consignment, Repairs, and all other applicable orders required by customers, guaranteeing compliance with applicable policies.
• Issuance of the documentation required for daily shipments (Quality Certificate, Packing List and Invoice)
• Handle inbound and outbound calls, emails, faxes and other communication channels from/to internal and external customers.
• Management of Returns, Credit and Debit notes for customers.
• Field and respond to all types of customer inquiries including order placement; order status and tracking; general productquestions; inventory availability; product pricing; returns; credits, account status; new account creation, etc.
• Proactively identify opportunities for synergies with other departments .
• Maintain a supportive relationship with our Sales organizations.
• Accurately handle complex processes.
• Ability to work with a cross functional team.
• Demonstrate proficient knowledge of commonly used concepts, practices and procedures that are vital to a customer centric organization.

Education / Experience Requirements

• High School diploma or equivelent required. College degree – or college courses in a business related field - preferred.
• Experience of 1-2 years customer service and/or data/order entry experience required.
• Excellent verbal and written communication skills.
• English proficiency is a plus but NOT MANDATORY

Specialized Skills / Other Requirements

• Practical experience in a similar position advantageous
• Strong time-management and organizational skills
• Ability to coordinate several tasks at the same time
• Well-developed negotiation skills
• Assertive interpersonal communication.
• Capacity for teamwork and active listening.
• Customer Service Skills

Travel Required

• None (Remote work)

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

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