Account Specialist

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan. You may also be eligible to participate in our health and dental plan.

Bilingual designated roles- You may be eligible to receive a language bonus payment

The WSIB is recruiting for current and future bilingual (French speaking) opportunities in the following locations:

Guelph, Hamilton, Kingston, Kitchener/Waterloo, London, North Bay, Ottawa, Windsor, Sault Ste. Marie, St. Catharines, Sudbury, Thunder Bay, Toronto, Timmins & Windsor

We are also recruiting for temporary evening shifts: Employee’s working an evening shift would finish after 5:00pm extending to 8:00pm

Permanent Full time opportunity

Temporary Full time opportunity up to 12 months in duration

Salary From: $80,302.42

Job Summary :

Provide highly responsive, accurate and timely service and render decisions on account related enquires received via multiple channels such as telephone, mail, reports, etc. for all employers. Assess, explain, and resolve account enquires and make necessary changes to the accounts as businesses evolve or change.

Act as a resource to WSIB management regarding employer trends observed across account related activities

Major Duties & Responsibilities

1. Manage, render, and communicate employer account decisions on issues such as:

• determining coverage obligations through employer registration and classification
• determining worker/independent status under WSIA, to include expanded compulsory coverage under Bill 119, confirming “true bona-fide” executive officer status and establishing optional insurance and expanded compulsory coverage under Bill 119
• managing account maintenance
• managing account receivables
• determining, processing and validating insurable earnings for employers and internal WSIB parties
• issuance of clearance and purchase certificates
• reclassification, updating and changing ownership information, transfer of experience, affiliation, association, business activity group structures for ASD rate setting, closing and making required changes to employer accounts
• addressing employer account issues raised by internal WSIB parties
• administering decision (s) rendered by internal WSIB parties such as WSIAT, Legal Service and Employer Audit. Can include validation of accident employer and employer account status for claims at the WSIAT level, referrals to other internal WSIB parties for further investigation into accounts and/or claims issues such as Legal Services, Employer Audit, and Collections for the offset of claims benefit. Validate accident employer and employer account status for claims at the WSIAT level

2. Manage employer non-compliance including the identification and registration of unregistered employers through revenue recovery initiatives. This includes determining if a breach of obligations has occurred and registering, classifying, making account adjustments and issuing penalties as appropriate.

3. Communicate all decisions rendered, via telephone, in writing and/or in person to workplace parties. Prepare detailed documentation (e.g. issue sheets) and correspondence as required, providing rationale for decision and ensuring all appropriate WSIB systems information and employer files remain up to date.

4. Inform and educate workplace parties of their rights and responsibilities under the WSIA and the consequences of non-compliance and advise them of changes or advancements such as eServices that may impact them.

5. Promote eServices and assist employers with signing up.

6. Attempt to prevent or resolve disputes, handle requests for reconsideration and, if unresolved, arrange access and process the objection/appeal.

7. Provide basic and complex information to workplace parties on WSIB policies and processes; explain premium rate setting structure and WSIB incentive plans, and refer enquires requiring more in-depth handling to appropriate internal WSIB parties

8. Provide level 1 eService support and assistance to employers such as Single Sign On and password resets.

9. Advise appropriate internal parties of anomalies detected in an employer’s account or activities.

10. Provide feedback from workplace parties to assist management in developing and implementing improvements to products and services.

11. Participating in process improvement and best practice initiatives, and deliver standard prepared/approved presentations to specific workplace parties pertaining to employer obligations both on and off site.

12. Perform other related duties as assigned or required.

Job Requirements

Education

• Post secondary diploma program of up to three years.

Experience

• Three years prior experience in accounting or finance or marketing or customer service.

To apply for this position, please submit your application by the closing date.