Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Assistant Facilities Manager shall provide outstanding client service by assisting the Facility Manager and/or Senior Facility Manager in the management, monitoring and control of a commercial building or portfolio of locations, with a focus on building operations, service contracts and financial management. The role is responsible for managing the assigned locations in accordance with the requirements of all local, provincial/state, and federal requirements. The candidate will be responsible for all lines of business and third-party relationships with the assigned buildings. This role will coordinate and manage tenant requirements and service delivery to ensure satisfaction. The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. Strong technical skills are vital. The Assistant Facilities Manager is responsible for site budgets, controls costs, and coordinates service provider and potentially staff activities. Leveraging organization skills, problem solving, and creative thinking they resolve maintenance issues, and drive continuous process. The position will ensure seamless delivery of services while meeting JLL’s goal to provide our clients with elevated human experience.

WHAT YOU’LL DO

• Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Work with a team of FMs to execute operations & maintenance plans safely and in alignment with client goals. Ensure all Client and JLL safety procedures are followed.
• Execute innovative programs, processes and procedures that reduce operating costs and increase productivity.
• Review monthly and yearly variance reporting on all operating budgets for each property on a timely basis.
• Maintain asset management, life cycle tracking and assist with development of asset capital planning projects.
• Adhere to all Critical Environments procedures, equipment requirements and preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and improving customer experience survey results.
• Act as point of contact and build strong trusted relationships with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
• Ability to access, analyze and utilize data to drive continuous improvement is a must.
• Participate in a strong collaborative team-based environment.
• Ensure compliance with JLL operational audit programs, all Health and Safety, Environment and Risk Management policies and procedures that relate to the site/s.
• Effective management of supplier base to attain cost savings targets and support spending initiatives with maximized utilization of suppliers and preferred vendors/contractors
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, evaluate RFP submissions, and manage national and regional supplier performance at property level.
• Adhere to all Key Performance Indicator requirements to ensure all Master Service Agreement and compliance requirements are met.
• Other duties as assigned.

WHAT WE’RE LOOKING FOR

• Minimum of 5 years industry experience required either in the corporate environment, third party service provider or as a consultant
• Experience managing multiple property sites
• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis.
• Relevant designation LEED, WELL, CFM, FMA is preferred.
• Experience managing budget responsibilities, supplier management, problem solving, and client/customer relations.
• Demonstrated communication skills written and verbal including negotiation and conflict resolution
• Must have strong computer skills, including MS Excel, Word, Power Point and Office
• Strong organizational skills and management skills
• Desire for internal growth and career advancement through continuing education and training programs.
• Travel to remote sites as required with possible overnight stays

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• A supportive, caring and diverse work environment designed for your growth and well-being

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.