Customer Service - E-commerce

Customer Service  Representative –  e-commerce

Are you an experienced Customer Service Representative with  experience in e-commerce?

The Customer Service  representative  will work Monday to Friday –  this is a full work from home position.

What are we looking for? 

• Minimum 2 years E-commerce customer service and sales experience is a MUST .
• Experienced in office equipment or furniture sales and customer service an asset .
• Experience in Sales, Customer  Service and customer relations.
• Great computer skills and ability to pick up new programs easily .
• Experience in high value  goods and  sales

What do you need to do?

• Manage incoming enquiries through phone,  e-mail and live chat .
• Troubleshoot client questions relating to the equipment.
• Deal with customer sales enquiries and suggest best products and items.
• Answer questions from customers regarding the tracking of their orders .
• Enter orders in the system, and complete customer and order validation .
• Confirm daily order shipments .
• Verify all orders, order pricing, orders placed in production, back-orders and notify customers of any discrepancies.
• Supply any information relating to customers in relation to product and  specifications .
• Release orders for customers and track and update.
• Carry out certain transportation related tasks. E . g . completing customs and export documents, making various requests to carriers, tracking deliveries, obtaining proof of delivery , liaising with carriers for deliveries etc.
• Conduct  returns authorizations and follow up with customers as needed .
• Prepare quotes, enter them into the system and modify the prices as needed .
• Keep customer records up to date .
• Process all representatives' requests and follow up .
• Any other task  requested in the office.

What is in it for you?

• $46,000 per year with 4  week’s vacation .
• Become part of a growing team in North America
• All office equipment provided.
• Training and development in the role and the company

If this sounds like the opportunity for you, apply today! Please note that only qualified candidates will be contacted. Call for more information on this role or to discuss in person.

About Drake International:

Since 1951, Drake International continues to be a global leader in flexible and permanent staffing: we help businesses find the perfect candidate and job seekers find the perfect career in Canada and across the globe. Connect with us today.

INDCornwall

Customer Service  Representative –  e-commerce Are you an experienced Customer Service Representative with  experience in e-commerce?

The Customer Service  representative  will work Monday to Friday –  this is a full work from home position.

What are we looking for?  What do you need to do? What is in it for you? If this sounds like the opportunity for you, apply today! Please note that only qualified candidates will be contacted. Call for more information on this role or to discuss in person.

About Drake International:

Since 1951, Drake International continues to be a global leader in flexible and permanent staffing: we help businesses find the perfect candidate and job seekers find the perfect career in Canada and across the globe. Connect with us today.

INDCornwall